CognitiaX AI • Legal & Compliance
Privacy Policy
Your trust matters to us. This page explains how CognitiaX AI collects, uses and protects your personal data across our website, LMS platform and learning experiences.
Last updated: 10/1/2026
Have questions about how we use your data or need a clarification on this policy?
At CognitiaX AI, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and safeguard your information when you visit our website, register for our courses, use our LMS platform or interact with our services. By using our website or enrolling in our programs, you agree to the terms of this Privacy Policy.
1. Information We Collect
- Personal Information: Name, email address, phone number, location, age and identity details submitted during registration or enquiry.
- Payment Information: Billing details, UPI, card information (processed securely via payment gateways; we do not store card numbers).
- Technical Data: IP address, device type, browser, cookies, login logs and usage patterns.
- Student Data: Assignments, attendance, feedback, LMS activity, course progress and certificates.
- Communication Data: WhatsApp chats, emails and support requests.
2. How We Use Your Information
- To process enrollment and provide course access
- To send class updates, schedules and important notifications
- To deliver certificates and placement support
- To improve our website, courses and LMS experience
- To verify identity and prevent fraud
- To provide customer support and resolve issues
- For marketing, with your consent (emails, SMS and WhatsApp updates)
3. How We Store & Secure Data
We use industry-standard encryption, secure servers and access control to protect your data. Only authorized team members can access your information.
- All passwords are encrypted
- Payment details are handled by PCI-DSS compliant payment gateways
- Data is backed up securely with restricted access
4. Cookies & Tracking Technologies
We use cookies, analytics tools and tracking scripts to enhance user experience, understand usage and improve our services. You may disable cookies in your browser settings, but some features may not function properly.
5. Sharing of Information
We do not sell or rent your personal data. We may share necessary information only with:
- Trusted instructors and mentors working with CognitiaX AI
- Payment gateways (for processing your payments)
- Placement partners (with your explicit consent)
- Technical service providers (hosting, LMS, email tools)
6. Your Rights
- Right to access the data we hold about you
- Right to update or correct your information
- Right to request deletion of your data (subject to laws)
- Right to opt out of marketing communication
- Right to ask for a copy of your stored information
7. Data Retention Policy
Student and account information is stored for as long as your account remains active or as required for support, certification, accounting and regulatory requirements. We may anonymise data for analytics and reporting.
8. Children's Privacy
Our services are intended for users aged 16 and above. We do not knowingly collect data from children without parental or guardian consent. If you believe a child has provided us data without consent, please contact us and we will take appropriate action.
9. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.
10. Contact Us
If you have questions, concerns or requests regarding your privacy, you can reach us at:
- Email: admin@cognitiaxai.com
- Phone: +91 7728041227
- Address: CognitiaX AI, India